الأحكام والشروط

-Your access to and use of the Manuka Honey website (the “Site”) is subject to the following terms and conditions, as well as laws. Your access to the Site is in consideration for your agreement to these Terms and Conditions of Use, whether or not you are a registered user. By accessing, browsing, and using the Site, you accept, without limitation or qualification, these Terms and Conditions of Use.

-Nutradeen, owner of Manuka Honey website, maintains the right to modify these Terms and Conditions of Use and may do so by posting notice of such modifications on this page. Any modification is effective immediately upon posting, unless otherwise stated. Your continued use of the Site following the posting of any modification signifies your acceptance of such modification. You should periodically visit this page to review the current ‘Terms and Conditions of Use’.


You agree to access and use the Site only for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, statutes, rules and regulations pertaining to your use of the Site. By accessing the Site, you agree that you will not:

Use the Site to commit a criminal offense or to encourage others to engage in any conduct which would constitute a criminal offense or give rise to civil liability; Post or transmit any discriminatory, libellous, harassing, defamatory, obscene, pornographic, or otherwise unlawful content; Use the Site to impersonate other parties or entities; Use the Site to upload any content that contains a software virus, “Trojan Horse” or any other computer code, files, or programs that may alter, damage, or interrupt the functionality of the Site or the hardware or software of any other person who accesses the Site; Upload, post, email, or otherwise transmit any materials that you do not have a right to transmit under any law or under a contractual relationship; Alter, damage, or delete any content posted on the site; Disrupt the normal flow of communication in any way; Claim a relationship with or represent any business, association, or other organization with which you are not authorized to claim such a relationship or represent; Post or transmit any unsolicited advertising, promotional materials, or other forms of solicitation; Post any material that infringes upon or violates the intellectual property rights of another; or Collect or store personal information about others.


Certain portions of the Site are limited to registered users and/or allow a user to request support or services online by entering personal information. You agree that any information provided to us in these areas will be complete and accurate, that you will not register under the name of, nor attempt to enter the Site under the name of, another person, and that you will not adopt a user name that Nutradeen, in its sole discretion, deems offensive.

Termination of Use

Nutradeen may, in its sole discretion, terminate or suspend your access to and use of this Site without notice and for any reason, including for violation of these Terms and Conditions of Use or for other conduct which Nutradeen, in its sole discretion, believes is unlawful or harmful to others. In the event of termination, you will no longer be authorized to access the Site, and Nutradeen will use any means possible to enforce this termination.

Other Site Links

Some links on the Site lead to websites that are not operated by Nutradeen. Nutradeen does not control these websites nor do we review or control their content. Nutradeen provides these links to users for convenience. These links do not imply an association between Nutradeen and the operators of the linked website. When you select a link to an outside website, you are subject to the terms and conditions of the owner/sponsors of that outside website.


Nutradeen reserves the right to monitor any content that you provide, but shall not be obligated to do so. Although Nutradeen cannot monitor all postings on the Site, we reserve the right (but assume no obligation) to delete, move, or edit any postings that violate these terms and conditions. Egypt and foreign copyright laws and international conventions protect the contents of the Site. You agree to abide by all copyright notices posted on the Site.


You agree to defend, indemnify, and hold harmless Nutradeen and all of its employees and agents from any and all liabilities incurred in connection with any claim arising from any breach by you of these Terms and Conditions of Use, including reasonable attorneys’ fees and costs. You agree to cooperate fully in the defense of any such claim. Nutradeen reserves the right to assume, at its own expense, the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree not to settle any matter without the written consent of Nutradeen.

Disclaimer of Warranty

You expressly understand and agree that your use of the Site, or any material available through this Site, is at your own risk. Neither Nutradeen nor its employees warrant that the Site will be uninterrupted, problem-free, free of omissions, or error-free; nor do they make any warranty as to the results that may be obtained from the use of the Site. The content and function of the Site are provided to you “as is,” without warranties of any kind, either express or implied, including, but not limited to, warranties of title, merchantability, fitness for a particular purpose or use, or currency.

Limitation of Liability

In no event will Nutradeen or its employees and agents be liable for any incidental, indirect, special, punitive, exemplary, or consequential damages, arising out of your use of or inability to use the Site, including without limitation, loss of revenue or anticipated profits, loss of goodwill, loss of business, loss of data, computer failure or malfunction, or any other damages.

Your account

To purchase any of the products available from the Website (Products) or to open an account with us, you must provide us certain information, including your name, address, contact details and payment information.

You agree that all information you provide us about you at any time will be accurate, up to date and complete.

If you are a member of this Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer, your account or your password.

You agree to accept responsibility for all activities that occur under your account or password. You must tell us immediately if you believe some person has accessed your account without your authority and you must log in to your account and change your password.

You agree to ensure that nothing you submit to us through the Website infringes or breaches the rights of any third party or creates any obligation for us. By submitting anything to us through the Website, including any Content, (Your Content) you hereby grant to us, our related companies and all users of the Website an irrevocable, sub-licensable, transferable, worldwide, paid-up license, to use, copy and modify Your Content in connection with the Website and our business and products and to disclose Your Content to third parties.

Ordering products

Our listing of Products on the Website constitutes an invitation for you to make an offer to purchase those Products.

By clicking to confirm an order to buy a Product from us via this Website, you acknowledge that you are offering to purchase that Product from us.

We will be deemed to have accepted your offer where acceptance is confirmed in an email or other message or by the dispatch of the Product to the last delivery address advised by you.

Price of Products

The price payable by you for a Product will be the price at the time you click to offer to purchase that Product, in the absence of manifest error. The price of any Product may change over the time it is listed on this Website.  It is your responsibility that you are up-to-date with the latest price of the Products at the time you make your offer.

Prices listed on this Website include GST, VAT and other sales taxes (unless otherwise expressly stated).

Prices listed on this Website include any delivery costs within Cairo.  Delivery costs outside Cairo will depend on factors such as the size of the order and the delivery location. You should check our shipping and delivery policies located on our Website as they are updated from time to time. Those policies form part of these Terms of Trade.

Any information given by us in relation to exchange rates are approximate only and may vary from time to time and should not be relied on by you.


When offering to purchase a Product, you must pay the price for that Product in full using Paypal or through such other payment methods described in the payment section of our Website, unless otherwise agreed in writing with us.

All charges relating to a payment, including any charges applied where payment is made in a currency other than Egyptian Pounds, will be borne by you.

We may use an agent or service provider to process any electronic payment transaction. You agree that we may share your personal information with that agent or services provider to the extent necessary to process that payment transaction.

If any payment amount is insufficient or any payment is otherwise declined, the order of the applicable Product will automatically be terminated.


Once you have purchased a Product, we will deliver that Product to you in accordance with the delivery option you elected when you completed your order.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. You shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

Delivery within Cairo will generally be made within 4 days of order placement.   Delivery outside Cairo but within Egypt will generally be made within one week of order placement.  Timeframes for delivery outside Egypt will depend on the destination.

For sales outside Egypt, please note that some countries have special regulations specific to importing honey and other bee products. You acknowledge you have reviewed the contents of your order and acknowledge that it contains acceptable and approved items for import into the country of destination/delivery. You accept full responsibility and any associated risk of any items or package (or part thereof) being detained by customs for whatever reason, and you acknowledge and agree that we are not liable for orders unable to be delivered to their destination due to import regulations.  You are responsible for any duties, levies or other charges associated with importing the Product into the country of delivery.

Cancellations and returns

You are not permitted to cancel any order once the Product has been shipped except to the extent permitted by applicable law.

If any Product is defective upon delivery to you, you may notify us and return the Product to us, and we will provide you with a credit or replacement for the defective Product. 

Risk and title

Risk in all Products you order will pass to you upon delivery of the Products to you.

Title in the Products you purchase will pass to you on the later of payment for the Products in full and delivery of the Products to you.


If you purchase Products from us for a business purpose, then you agree that the statutory guarantees and implied terms, covenants and conditions contained in the Australian Consumer Guarantees Act 1993 are excluded and do not apply.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is hereby excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty relating to Products to one or more of the following at our option:

the replacement of the Products or supply of equivalent products;the repair of such Products;the payment of the cost of replacing the Products or of acquiring equivalent products; orthe payment of the cost of having the Products repaired.

In no event will we be liable (whether in contract, tort including negligence, or otherwise) to you for:

(a)  loss of revenue or profit, loss of anticipated savings, loss of goodwill or opportunity, loss of production, loss or corruption of data or wasted management or staff time; or(b)  loss, damage, cost or expense of any kind whatsoever that is indirect, consequential, or of a special nature, arising directly or indirectly out of your use of the Website or your purchase of any Products, even if we had been advised of the possibility of such damages, and even if such loss, damage, cost or expense was reasonably foreseeable by us.

Our maximum liability to you arising out of any and all claims relating to your use of the Website or the purchase of any Products (whether in contract, tort (including negligence) or otherwise) will not in any circumstances exceed US$100.

None of the exclusions or limitations set out in these Terms of Trade will have the effect of limiting or excluding any form of liability where such liability cannot be so limited or excluded under applicable law.


We may amend these Terms of Trade from time to time without notifying you. The current and binding Terms of Trade that apply to the purchase of Products will be the version displayed on the Website at the time you place your order.

If any part of these Terms of Trade are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms of Trade shall continue in effect.

We will not be liable to you for any breach of, or failure to perform, any of its obligations under these Terms of Trade where our breach or failure is caused by anything beyond our reasonable control, including (without limitation) war, civil commotion, hostility, act of terrorism, strike, lockout, other industrial act, weather phenomena or other act of God, governmental regulation or direction.

These Terms of Trade shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

These Terms of Trade, and any disputes arising from or relating to the conduct covered by the Terms of Trade, are governed by the laws of Egypt. You hereby submit to the exclusive jurisdiction of the courts of Egypt.

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MGO stands for methylglyoxal, the naturally occurring compound that makes Manuka Honey so special.

Testing by university laboratories indicates that Nutradeen Australian Manuka Honey exceeds the MGO levels indicated on all our bottles.

For more information see FAQ and Accreditations and Quality Testing